Please follow the steps below to obtain the Java log from within Internet Explorer.

 

1. Within Internet Explorer, select Tools from the menu at the top of the screen, and then in the resulting drop-down menu select Internet Options.

 

2. In the new window that opens, please click on the Advanced tab.

Scroll down the settings list until you locate the main heading entitled Microsoft VM. Please ensure that all 3 boxes under this heading are checked.

Please click on the OK button to return to the main web browser window.

 

3. Now within the main Internet Explorer window, select View from the menu at the top of the screen, and then in the resulting drop-down menu select Java Console.

 

4. A new window entitled Java Console should now be open. This window can be minimized for now.

 

5. At this point in time we would ask that you please attempt to replicate the original behavior.

If your course progress has not saved, you will need to attempt a test portion of the course and obtain a score greater than "0". Once you have replicated the original behavior, please exit the Skillsoft Course Player.

 

6. Please open the Java Console window that we minimized back in Step 3, and copy the contents by highlighting the data and then press "Ctrl Key + C" on your keyboard.

 

7. Next open any text editor (MS Word, Notepad, etc) and paste the contents of the Java Console into a text document. Save the file to a location on your computer where it can easily be found.

 

8. Please reply to your original email and attach the newly created java log file for further review.

 

Should you require any assistance with the above steps, please feel free to contact us through one of the options listed below.

	Access a Skillsoft Support Representative in a one-to-one chat environment using our Live Help.
	The Skillsoft Online Customer Support Portal is a gateway to the latest technical support and how-to information. Users can search technical support articles, view a list of FAQ's or submit requests to Skillsoft Customer Service Representatives through an intuitive, easy to use Web form.