SKILLSOFT ONLINE CUSTOMER SUPPORT

Internet Explorer Instructions

1. In Internet Explorer, click on Tools

2. Select Internet Options

3. Once you have selected Internet options, you will be presented with another window ' titled' Internet options. On this Window, please select the Security tab

4. Once you have selected the sites tab, please Highlight Trusted Sites

5. With Trusted Sites hilighted, please click on the Sites button

6. Once you have selected the Sites button, another window will appear titled 'trusted sites'

Ensure that you deselect Require Server Verification

7. With the 'require server verification deselected, please add skillsoft.com to the 'Add this Website to the zone' then click on the Add button once you have added skillsoft.com, please repeat these steps to add skillport.com.

8. Once you have input the required information, please click on the okay button on the trusted sites window

9. You should now be at the security tab. With Trusted Sites still hilighted click on the Default Level button and set the Level to LOW:

10. You should now be back at the Internet Option window, please select the General tab.

11. Once you are at the general tab, in order to clear your cache, please select the Delete Files button

12. Once you have clicked on the Delete Files button, another dialogue box will appear, requesting to delete all Temporary Internet Files. Place a check mark in the 'Delete all offline content' Then click on "OK" Please be patient as this step may take several minutes depandant on the size of your cache.

13. Once you have completed all the steps above, please close ALL open instances of your browser.

14. Re-open the browser and re-attempt.

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Last Updated: 11 December 2006