Skillsoft Support

Dialogue Live Support - Client Side Logger

The Skillsoft Client Side Logger is a tool that Skillsoft Support and Engineering can use to diagnose most problems you may be encountering while using the Dialogue Live Product. Below are the steps to install the files required for Skillsoft to analyze the situation.

In order to use the Skillsoft Client Side Logger you must have the following system requirements:
- Internet Explorer 6.0 or above in Windows XP.
- Mozilla Firefox 2.0 or above in Windows XP. Click Here for Firefox configuration requirements
Click here to install the fiddler tool on your system (You will need Administrative rights on your system to install this tool). Note: more Information on Fiddler can be reviewed here
After installing, start the Fiddler tool from the Windows Programs menu. Unzip these files to My Documents\Fiddler2\Scripts. Close the fiddler tool. (The files in the zip file are called: Liveconfig.xml and LiveInspector.dll)
Start the Fiddler tool from the Windows Programs menu and launch a Dialogue Live session (or join a session if you are the participant) from the Internet Explorer browser. Keep the Fiddler tool running throughout your Dialogue Live session. Close the Fiddler tool after your session is completed and you have exited from the Live session. Note: Fiddler tool will prompt to save the log file once you choose to close it automatically.
SAVING AND SENDING THE FIDDLER FILE - When you are done with your session you can save the Fiddler file to a location on your system. To so so simply close Fiddler and it will automatically prompt you to save it or before you close Fiddler click on the File menu - Save - All Sessions...- and give it a name. The file type it will save as is a .saz file.

Note: The log file could be quite large depending on the duration of the Dialogue session. Skillsoft technical support team or your account representative will provide you with a case number and you can upload the log file here. Please let Skillsoft Support or account rep know the name of the log file so they will be able to review it from the upload location. Once Skillsoft has reviewed the Log file we will contact you with further information or instructions.

**If you require more details steps and the setup guide for the Skillsoft Client Side Logger please click here, unzip the files to your computer and read the "Skillsoft Clientside Logger Setup.pdf" for more information.