Skillsoft Customer Support

notice regarding TLS support of our live help service provider

We have recently upgraded our Live Chat service to reflect the latest security standards and as a result, you may have difficulty using our Live Chat service if you are using an older internet browser.
We have detected that your browser is configured to use TLS version 1.0, and will unfortunately run into issues accessing live help as a result. Please consult the information below to configure your browser to access live help.

Internet Explorer
This information is not relevant to your current browser

version 11 or newer (Including Edge)
It appears you are using a version of Internet Explorer that should have no difficulties using our live help services by default.

However, it appears that your browser has been configured to use an earlier version of TLS, continue with the instructions below to enable supported version of TLS in your browser.


versions 8, 9, and 10

To access our live help services, please ensure that TLS 1.1 and TLS 1.2 within the Internet Options of Internet Explorer are enabled, as the browser does not enable by default. The following steps will assist in enabling this feature for access.

  1. Within Internet Explorer, select the Tools menu by clicking on the gear icon near the top right corner and then select Internet Options from the resulting drop-down menu.

    Note: Pressing your “ALT” and “T” keys on your keyboard at the same time, will drop down the Tools menu.

  2. When the Internet Options menu appears, the window should automatically open on the “General” tab, please click on the Advanced tab at the top of the window.

  3. Within Settings, scroll down to the end of the list and check the box next to "Use TLS 1.1" and "Use TLS 1.2" if they don't already have a check mark in them. For additional security, uncheck the box next to "Use SSL 3.0" if it has a check mark. When complete, the screen should resemble the following, where "Use TLS 1.0", "Use TLS 1.1", and "Use TLS 1.2" all have check marks in the check boxes next to them while "Use SSL 2.0" and "Use SSL 3.0" do not have check marks in the check boxes next to them. Press the OK button to save this change.

Now that you have completed the above steps, for enabling TLS 1.1 and TLS 1.2, accessing our live help is expected to be successful. If after applying the changes you are still experiencing difficulties, we encourage you to reach out via phone. A list of our phone numbers can be found at: http://support.skillsoft.com/contact.asp


version 7 and below
We recommend upgrading to Internet Explorer 11 or newer or alternatively, using the latest version of Google Chrome or Mozilla Firefox.

Firefox
This information is not relevant to your current browser

version 27 or newer
It appears you are using a version of Firefox that should have no difficulty using our live help services by default.

However, it appears that your browser has been configured to use an earlier version of TLS, continue with the instructions below to enable supported version of TLS in your browser.


versions 23 through 27
Compatible, but not by default.
To enable TLS 1.1 or TLS 1.2 in your browser follow the steps below:
  1. Enter about:config in your browser's address bar and press enter. In the warning message displayed, click on “I’ll be careful, I promise!

    be careful with the settings in this view as they can dramatically change how your browser behaves

  2. In the search bar at the top, enter security.tls.version.max Once found, double-click the line that reads security.tls.version.max as shown below:

  3. In the prompt “Enter integer value” window that appears, enter the value 2 for TLS 1.1 or 3 for TLS 1.2
    either value will enable chat

Once complete, please close all Firefox browser sessions and re-attempt to access our live support. If after applying the changes you are still experiencing difficulties, we encourage you to reach out via phone. A list of our phone numbers can be found at: http://support.skillsoft.com/contact.asp


version 22 or earlier
Not compatible with TLS 1.1 or higher encryption, it is recommended you use an alternate browser or upgrade Firefox to version 27 of later.

Chrome
This information is not relevant to your current browser

version 38 or newer

It appears you are using a version of Chrome that should have no difficulty using our live help services


versions 22 through 38
If you are using one of the following operating systems, or newer, from the list below you should experience no issues accessing live help
  • Windows XP SP3
  • Windows Vista
  • Mac OS X 10.6 (Snow Leopard)
  • Android 2.3 (Gingerbread).

Alternatively upgrading your Chrome browser to at least version 38 will allow you to access Live Help


version 22 or older

This version of chrome does not support TLS 1.1 or higher, it is recommended you upgrade to at least version 38

You are using a browser outside the scope of this test

Most recent versions of modern browsers do support TLS 1.1 and later, if you are experencing problems accessing live help with this browser, it may simply need to be updated to a more recent version.

please consider upgrading, or using an alternate browser.