Q- When I log
into a session as a
participant all I
see is a blank white\grey
screen where the
presentation should
be, what causes this
to happen?
A -
Sometimes this
problem will happen
if the security
settings in your
Internet browser are
too restrictive.
below are the steps
to fix this if you
are using Internet
Explorer:
-
Click on the
tools menu, then
Internet Options
-
Click on the
Security tab,
Trusted Sites,
then click on
the Sites button
-
In the 'Add this
website to the
zone' field add
*.skilldialogue.com
-
Click on the
close button,
then OK.
When this is done
close browser and
reattempt to access
the session.
Q- When I am on
a session and the
presenter shares an
application using
App Share I am
unable to see that
application; all I
see is a grey
screen. What
can cause this to
happen?
A-
There are various
issues that could be
causing this to
happen.
Firstly try to exit
the session and log
back it to see if it
is still happening.
If it is, try to
clear your clear JRE
cache (Steps for
JRE 1.4) (Steps
for
JRE 1.5 and 1.6).
If this is happening
with more than one
user, ask the
presenter to restart
the session (if
possible).
If the above steps
do not fix it (or
you do not have
access to the Java
control panel
indicated in the
steps to clear JRE
cache)
potentially the
participant does not
have Java Runtime
installed on their
system or the
certificate warning
that normally pops
up with App Share
has started and not
been accepted
(sometimes it will
hide behind the main
App Share window).
Click here for
instructions to
install the Java
Runtime
Q- When I try to
login to a session I
get stuck with a
"Loading Toolbar"
message at the very
top of my browser
screen, what do I do
to fix this?
A-
Sometimes just
closing your
Internet browser and
re-attempting to log
back into the
session will
resolved this.
If it does not
please try to clear
your JRE cache
(Steps for
JRE 1.4) (Steps
for
JRE 1.5 and 1.6)
Q- When I
attempt to login to
a session I get this
message "Session
Will Start Soon -
This session has not
been started by the
presenter yet.
Please stay on this
page while it keeps
reattempting to join
your session."
What am I supposed
to do to get into
the session?
A- Chances
are when you get
this message the
presenter has not
started the session
you are trying to
attend. Please
double check the
start time from your
meeting invite email
(if you received
one) and ensure that
the session is
listed under the
'Active Sessions'
section on the main
page of the
Skilldialogue site
that the meeting
will take place on
(<companyname>.skilldialogue.com).
If the session is
not showing under
'Active Sessions' it
is not currently
started and it would
be recommended that
you get in touch
with the presenter
to see when the
session will be
started.
Q- When I try to
start App Share it
will not work, what
could be wrong?
A-
This
may happen when a presenter
potentially is not
clicking on the
‘Run’ option in the
certificate warning
window that pops-up
when they start App
Share. Ensure it is
not hidden behind
the main window. If
it is not popping
up, possibly in
the past they
clicked ‘Cancel’
rather than 'run'
and the Java Cache
will have to be
cleared to remedy
(Steps for
JRE 1.4) (Steps
for
JRE 1.5 and 1.6)
This could also
happen if a
presenter has a
faulty install of
the Application
Sharing program and
should go to
Add/Remove Programs
from the control
panel in Windows and
remove any instance
they see of
‘Dialogue AppShare
Assistant’ (there
could be multiple)
and reinstall from
the Live site (just
start up a session,
attempt to start App
Share and the
system will prompt
to download the
program). If
these steps fail it
is a possibility
that there is a
issue with the
Java Runtime on the
system and you
should contact
technical support.
Q- When I try to
login to a session I
am presenting I
continually get
stuck at the
'browser check'
white screen and it
will not allow me to
start the session -
what could be going
on?
A- This could
be caused by
conflicting issue
with a third party
browser extension.
Try this to resolve:
In Internet Explorer
click on the Tools
menu > Internet
Options > Advanced >
uncheck 'enable
third party browser
extensions' > click
'OK' and reattempt
to start the
session.
Q- How do I make
a participant a
co-presenter?
A- To make a
participant a
co-presenter simply
click on individuals
name from the
roster, and then
click on 'Make
Presenter'.
The participants
toolbar will
automatically change
to include presenter
icons and they will
be placed in the
'Presenter' section
of the roster.
Q- When I try to
send email invites
to participants they
never seem to
receive the emails,
what could be wrong?
A-
There could be a
couple different
items that would
cause this to
happen.
-
If no one
that you attempt
to send the
invites to are
receiving the
emails it is a
possibility that
a network
appliance on the
presenter side
is blocking
emails from
being sent.
Network systems
have to be
configured so
that mails can
be sent from the
domain name
relay.skilldialogue.com.
-
If some
participants are
not getting the
emails it could
be that their
email program is
putting them in
a spam folder.
You can
configure the
email program so
that these
emails should be
going into the
inbox rather
than the spam
folder.
Q- Can I upload a
'movie file' and use
it in my
presentation?
A- Yes this
is possible but only
if the file is a
Flash (.swf) file
and is contained
within a Dialogue
Design PRS file.
If your 'movie file'
is not in .swf
format there are
various converters
that you can use to
change the format to
.swf. For
instructions on
using Design and
importing files
click here
Q- How do you
record a Dialogue
Live session for both
the presentation and
the audio if it is a
teleconference?
A- If you
need to record a
Dialogue Live
session along with
the audio from a
teleconference,
below are the steps:
1. To record the
audio
(teleconference)
portion of the
session you will
need to purchase a
device called a
'Telephone Transmit
Patch with Switch'
that will plug into
the microphone input
of your PC and also
plug into your
phone. These devices
are very inexpensive
and can be purchased
at most local
electronic stores. A
demo of how this
device is plugged
into your PC and
phone is located
here
2. Next install the
Dialogue Recorder on
the machine that
will be recording
the session. If you
have Dialogue Design
already installed,
the recorder will be
installed on your
system by default.
It can be accessed
from your Windows
Start Menu> All
Programs> Skillsoft>
Dialogue> Dialogue
Recorder. If you do
not have Design
installed (or do not
have a license for
it) you can install
the Recorder by
logging into your
Dialogue Live
account, and click
the 'Download
Recorder & Recording
Editor' link on the
left hand menu.
3. Once you have the
Recorder started you
will now want to
open the Recorder
application. Once it
is open you will see
the Recorder icon in
your system tray by
your clock.
4. To start
recording double
click on the
Recorder icon. You
will be presented
with a window that
will ask you what
you want to capture.
In most cases you
will want to select
the 'Capture
Desktop' to ensure
that everything that
goes on in the
session is recorded.
If you do not want
to see the desktop
task bar, system
tray, etc.. in the
recording, select
the 'Capture
Application' option
then click on the
'Skillsoft Dialogue
Live...' browser
application you have
open (your session
should be started
before you begin
this step). Once you
click on the OK
button that will
start the record
process and your
'recorder icon' in
the system tray will
turn into a 'red
square' to let you
know it is
recording.
5. Once you are done
with your session
and you want to stop
the recorder you can
double click on the
'red square' or use
the key combination
of CTRL+SHIFT+PRINT
SCREEN to stop the
recorder.
6. Now that the
recording is done
you will most likely
want to save the
recording in a
viewable format. The
first thing you will
need to do is right
click on the
Recorder icon> click
save> and choose a
location on your PC
to save it. The file
format that it is
saved in is (.drs)
7. The newly saved
file can now be
imported into
Dialogue Design or
Recoding Editor.
Once that is done,
you can use Design
or Recording Editor
to manage/modify the
recording you
created (remove
unwanted frames from
the movie etc). The
documentation on how
to do this is
located here -
http://support.skillsoft.com/search.asp?id=8056
8. When you have
your changes
finalized it is time
to publish the
recording into a
Skillsoft course. To
do this, click on
File> Publish. This
will start the
publish process.
Steps in the process
are located here -
http://support.skillsoft.com/search.asp?id=8081.
9. Once the course
is published you can
view it by following
the instructions
found here -
http://support.skillsoft.com/search.asp?id=8086.
