Please follow the steps below to obtain the Java log we will need for further investigation.
1. Click Here to run our browser test to determine what version of Java you're currently using in your web browser. You will need to establish what version of Java you are using in order to pick the appropriate link in step 2 of these instructions.
Your test results will appear similar to one of the following images below.
Sun JRE
Microsoft VM
2. Once you have determined which version of Java you have installed on your PC, please select the appropriate link below for steps on obtaining your Java log.
Should you require any assistance with the above steps, please feel free to contact us through one of the options listed below.
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Access a Skillsoft Support Representative in a one-to-one chat environment using our Live Help. |
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